Acceptable Use Policy

1. Overview

This Acceptable Use Policy explains the rules and standards for using Brindle.

Brindle is designed to help businesses send professional payment reminders to legitimate customers and contacts.

By using Brindle, you agree to use the platform responsibly, lawfully, and respectfully.

2. Permitted Use

You may use Brindle to:

• send invoice payment reminders
• follow up on legitimate unpaid invoices
• manage customer reminder schedules
• track reminder history and payment status
• synchronise invoice information from supported accounting platforms

You must only contact people or businesses with whom you have a genuine business relationship and a legitimate reason to send invoice-related communications.

3. Prohibited Use

You must not use Brindle to:

• send spam or unsolicited bulk messages
• harass, threaten, intimidate, or abuse recipients
• send deceptive, misleading, fraudulent, or phishing-related messages
• impersonate another person or business
• collect debts unlawfully or aggressively
• upload fake invoices or fabricated payment claims
• send reminders for invoices that you know have already been paid
• use Brindle as a mass marketing, prospecting, or lead generation tool
• distribute malware, malicious links, or harmful content
• attempt to bypass platform limits or restrictions
• scrape, overload, attack, or interfere with the security or operation of the platform
• use Brindle for unlawful activity

4. Reminder Responsibility

You are responsible for ensuring that:

• invoice details are accurate
• recipient phone numbers and email addresses are correct
• customers are not incorrectly pursued for invoices that have already been paid
• connected accounting data is reviewed periodically for accuracy
• messages sent through Brindle are appropriate and lawful

Brindle provides reminder automation tools only and does not verify invoices, debts, payment claims, customer identities, or the accuracy of information supplied by users.

You are responsible for ensuring your use of Brindle complies with applicable laws and regulations, including spam, privacy, and consumer protection laws.

5. Enforcement

We may impose reasonable usage limits, including limits on active invoices, reminder volumes, integrations, storage, and other platform resources.

We may investigate misuse of the platform and take action where necessary.

In serious cases, we may suspend or restrict access immediately to protect the platform, recipients, or third parties.

This may include:

• warning or contacting the account holder
• pausing reminder delivery
• suspending or terminating accounts
• reporting unlawful activity where required

6. Changes

We may update this Acceptable Use Policy from time to time. Updated versions will be posted on this page.

7. Contact

If you have questions about this policy, you can contact us at support@brindlehq.com.